TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

Question

License key does not work

Forum|Forum|1 year ago
April 7, 2025
1 reply
0 views

I purchased the downloadable version of Turbotax from Amazon but the license key/redemption code is not valid. How am I supposed to complete my taxes?

Please try the guidance in How do I get started with TurboTax Desktop?

For installation and software issues you can contact the TurboTax Support Phone Number

Edited 04/08/2025 | 07:43 AM PST

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

madscrappersAuthor

The correct answer is "we cannot help you with a Turbotax purchase on Amazon". You need to purchase directly from Intuit in order for them to help you.