TurboTax

Community

Solved

Live Assist: How many returns can I do?

If I do the online Live Assist, how many returns can I do? I need to do one for a family member and one for myself. Thanks !

Best answer by DawnC

Yes, you would need to pay for the second account/return. Live Assist only covers the one account it was purchased for.

Employee

Using the TurboTax online editions, including Live, only one tax return can be completed and filed per account and User ID.

To start another tax return using the online editions you would need to create a new account with a new User ID.

Do I have to pay for the second account/return or does one payment for Live Assist cover both accounts?

DawnCAnswer

Employee

Yes, you would need to pay for the second account/return. Live Assist only covers the one account it was purchased for.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

You can only do one return per account when you use the online version which is the only version that has live assist.

If you use the desktop version you can file up to 5 accounts with one download.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

2 replies