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April 4, 2025
Question

Live Assistance

  • April 4, 2025
  • 1 reply
  • 0 views

Can you file a return through Turbo Tax without Live Assistance.  I could not proceed without checking that I wanted Live Assistance for $209.00.  AI 'Help' definitely was not smarter than a 5th grader.  Did I miss something?

    1 reply

    April 4, 2025

    Yes, you can file a return through TurboTax without opting for Live Assistance. It sounds like you might have inadvertently selected the Live Assistance option. Here's how you can proceed without it:

     

    Option #1 - Remove Live Assistance

    • Open Your Return: If you haven't already, open your tax return in TurboTax.
    • Switch Products: In the left menu, select "Switch Products."
    • Select Downgrade: Choose the "Downgrade" option

    Option #2 -You can also clear and start over to switch to a different product. This option erases your information to give you a fresh start in the new product you've chosen.