Live Assistance

Forum|Forum|1 year ago
April 4, 2025
1 reply
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Can you file a return through Turbo Tax without Live Assistance. I could not proceed without checking that I wanted Live Assistance for $209.00. AI 'Help' definitely was not smarter than a 5th grader. Did I miss something?

SabrinaD2

Yes, you can file a return through TurboTax without opting for Live Assistance. It sounds like you might have inadvertently selected the Live Assistance option. Here's how you can proceed without it:

Option #1 - Remove Live Assistance:

Open Your Return: If you haven't already, open your tax return in TurboTax.
Switch Products: In the left menu, select "Switch Products."
Select Downgrade: Choose the "Downgrade" option

Option #2 -You can also clear and start over to switch to a different product. This option erases your information to give you a fresh start in the new product you've chosen.