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krecent678
March 31, 2020
Question

Load pdf file error

  • March 31, 2020
  • 1 reply
  • 0 views

My previous tax return from TaxAct is in PDF format, and the CD turbotax Premier I bought says "We support files from .... and TaxAct (.pdf)", but when I click the file to load, I got an error saying "This import was unsuccessful". I am using Windows 10 on Dell Inspiron. What's the issue?

    1 reply

    T
    ThomasM125
    March 31, 2020

    It is possible that the TaxAct file is corrupted. If you can, I suggest you open the previous year return up in TaxAct, make sure it is the same as the return that you filed, and then save it under a new name. Then, try to upload it to TurboTax again.

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    fanfare
    fanfare
    Employee
    March 31, 2020

    @ThomasM125  Saving the file again under a new name has nothing to do with the .PDF the poster is working with.

     

    @krecent678  A PDF will produce limited (ie. not all) information when imported anyway, so you might as well start from scratch without it.

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