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login to old account

Forum|Forum|6 years ago
February 22, 2020
1 reply
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I did my last years taxes on turbo tax through an old account that I no longer have access to the phone number. I went to submit my e taxes on a new turbo tax account login and I am needing my AIG from last year but no longer have access to my old account due to verification on a phone number that I no longer have. when I try to look in the longer way, gives me an answer like we can't find you basically. Can someone please help me to get into my other account with the email address thank you

TurboTax Free Edition Online

M

mesquitebean

Employee

You wrote: " no longer have access to my old account due to verification on a phone number that I no longer have."

To get a list of your User IDs and recover account access, reset password, etc., you can use the Account Recovery tool at the link below. Since you don't have the same phone number, then instead run the tool on your email address(es) you can access. If that doesn't work, I've provided an alternate method called "Try Something Else" at the end of this posting that looks you up a different way.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that tool on your email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.