Macos TurboTax 2023 - Why does the UI for entering 1099-B Investments have a scrollbar when the desktop screen has a lot of room? This is painful. Can it be fixed?

Forum|Forum|2 years ago
February 15, 2024
2 replies
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The window should automatically expand horizontally to use up the available space and not always be a shorter horizontal span and always have scrollbar. To edit or delete transactions is cumbersome as it is, and this makes it worse. If you have a lot of transactions you don't even know the horizontal scrollbar exists. Is there a way to configure this to layout the window to use the available space? Or can a bug/ticket be filed to fix this?

TurboTax Online

SteamTrain

Employee

A very few people have experienced this for some strange reason.

Don't know what the final fix was...but call Customer Support and see if they have one on their list:

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

tom-carr5835Author

Thanks. I spoke to someone using the phone number you provided. There doesn't appear to be a fix for this issue. They said it works properly in the online version of the same form. As I use this year's version I'm also finding similar issues on other data entry pages and forms. The UI team should really fix this issue.

SteamTrain

Employee

@tom-carr5835

I did have one other thought, am clueless as to whether it helps at all, but worth a try.

I notice that when I close my TTX software (but on a Windows computer), that when I restart it, it opens with the same size window that I used when I shut it down.

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So, on a flying chance that it works.

1) With TTX open, change the window size to full-screen.

2) Then shut down TTX.

3) Re-start TTX, and then open your file with the screen already at that full size, and see if it makes those sub-windows any larger.

Yeah, grasping at straws.

One wonders if there is some issue with certain graphics processors.

....see if driver updates are available for you grahics processor?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

RJ 1

I had the same issue in TT Mac Desktop 2023 and now again in TT Mac Desktop 2024.

It is annoying because you can either display the number of shares (on left side of the window) OR you can reach the little icon to update the entry. In addition, if you have enough transactions, the left/right scroll bar at the bottom of the screen won't fit with the table header at the top of the screen. Small comfort is that the scroll bar moves if you use left/right arrow keys.

If there were a way to change the font it would be a workaround....but in reality, the right answer is to allow the table to use all the available space on the desktop.

My guess is they are trying to re-use code that allows the web version to work and maybe some phone app. I don't really care why it is broken, Intuit should fix it.