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Macs running El Capitan are having issues installing 2017 Turbotax Deluxe CD. Should I upgrade to OSx Sierra or High Sierra? Which OSx should I upgrade to?

Forum|Forum|7 years ago
June 5, 2019
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TurboTax Deluxe Mac

Best answer by macuser_22

This issue only seems to be on some Mac's running OS 10.11.6. Many other Mac user on that OS do not have any problems at all. That is making this problem difficult to trouble shoot since it is hard to reproduce. There is some speculation that it only affects Macs of a certain hardware vintage.

There are no known problems with TurboTax on either 10.12 or 10.13. I run OS 10.12.6 because there are other known comparability issues with some 3rd party software (other than TurboTax) and OS 10.13. I usually wait for at least 6 months or longer before updating to the latest Apple OS until they work all the bugs out. (I do have 10.13.2 on an external hard drive just for testing purposes).

I believe that you can still get Sierra 10.12 from the app store.

https://geo.itunes.apple.com/us/app/macos-sierra/id1127487414?mt=12&uo=8&at=10l69J

VolvoGirl

Employee

I found this, have you seen these?
If it crashes then see this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4143962-turbotax-2017-for-mac-osx-10-11-6-error-turbotax-quit-unex">https://ttlc.intuit.com/questions/4143962-turbotax-2017-for-mac-osx-10-11-6-error-turbotax-quit-unex</a>...??

Please see this ongoing thread about this issue.
?<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4142911-trying-to-install-turbotax-2017-on-my-mac-and-keep-getting">https://ttlc.intuit.com/questions/4142911-trying-to-install-turbotax-2017-on-my-mac-and-keep-getting</a>...

DoninGA

Employee

See Op's prior post

M

mslatinladyAuthor

I found the answer ! I went out and bought HR Block 2017 CD. HRBlock website states that it will run with even older versions of OSx. So I hope and pray HRBlock will install on my mac without a problem !!! (I will return original CD back to Costco since it's never been opened. I just read about all the problems with it and decided to skip Turbotax this year. Sorry Turbotax ! BLESSINGS !

DoninGA

Employee

No problem...Hope all works out well for you.

M

mslatinladyAuthor

Plus, this is the last day the HR Block CD is on sale at retails stores.

P

phil-wenya

This is the system log error I'm seeing with Turbo Tax Premier while it's install this file:
<a rel="nofollow" target="_blank" href="https://download.esd.intuit.com/ESD/Files/CTG/comp/9A94B1A572AA13674B4F3952F4BC4A32/v1/Content/m_turbotax_1040p_amz_2017.090.0100.dmg">https://download.esd.intuit.com/ESD/Files/CTG/comp/9A94B1A572AA13674B4F3952F4BC4A32/v1/Content/m_turbotax_1040p_amz_2017.090.0100.dmg</a>

12/31/17 2:23:51.707 AM TurboTax 2017[28487]: EngineUpdate - Callback updater:didFindValidUpdate: with item 2017.090.0100
12/31/17 2:23:51.727 AM TurboTax 2017[28487]: [Crashlytics] Version 3.7.2 (112)
12/31/17 2:23:53.927 AM TurboTax 2017[28487]: [Crashlytics:Crash] Warning: NSApplicationCrashOnExceptions is not set. This will result in poor top-level uncaught exception reporting.

P

phil-wenya

i used the same el capitan 10.11.6 installer that was on the internal drive to install onto a new external usb drive and booted off that and now TurboTax 2017 works for me.

<a rel="nofollow" target="_blank" href="https://www.macworld.com/article/2981585/operating-systems/how-to-make-a-bootable-os-x-10-11-el-capitan-installer-drive.html">https://www.macworld.com/article/2981585/operating-systems/how-to-make-a-bootable-os-x-10-11-el-capitan-installer-drive.html</a>

macuser_22

Employee

@phil.wenya - That is very interesting. Seems to indicate that it is not hardware related since you are using the same hardware. There must be something installed on your internal HD that is not on the external HD that is causing the issue???

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

A

apple39784

I had problem installing TT17Premier on my macos 10.11.6 as TT checked, found, and tried to install an update, then exited. This got resolved after I did two things: 1) rebooted my mac, 2) signed in using my primary admin account on the Mac then did the TT install from there. My other account had admin role, but was not the primary admin account on the mac. Seemed to be the root cause of the issue I faced. Previously, TT just exited mid-install, now TT can go to the next step which is a dialog box to enter the admin password for an app installation. Probably an unhandled permission issue in the code.

macuser_22Answer

Employee

This issue only seems to be on some Mac's running OS 10.11.6. Many other Mac user on that OS do not have any problems at all. That is making this problem difficult to trouble shoot since it is hard to reproduce. There is some speculation that it only affects Macs of a certain hardware vintage.

There are no known problems with TurboTax on either 10.12 or 10.13. I run OS 10.12.6 because there are other known comparability issues with some 3rd party software (other than TurboTax) and OS 10.13. I usually wait for at least 6 months or longer before updating to the latest Apple OS until they work all the bugs out. (I do have 10.13.2 on an external hard drive just for testing purposes).

I believe that you can still get Sierra 10.12 from the app store.

https://geo.itunes.apple.com/us/app/macos-sierra/id1127487414?mt=12&uo=8&at=10l69J

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**