Question

message states software must be updated before transmitting return

Forum|Forum|6 years ago
February 7, 2020
8 replies
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I am ready to transmit my return (2019 Premiere) and when I click on "transmit return now" a message box comes up stating, "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates". When I do this, I get this message "Your software is up to date".

I repeat the process with the same results each time.

I'm in an endless loop. Any ideas?

J

JulieS

You may need to wait for the next update, which should be out soon. If you need Form 8995-A to figure your QBI deduction, that is why it says you need to update the program.

Check here to see if any of your forms are not approved for e-file yet.

If you don't need any of the forms that are not ready yet, you can try closing the software completely and then reopen it and let it update.

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R

raymondo55Author

Julie, Thanks for the reply. Unfortunately, I don't need Form 8995-A, and I've tried to close/reopen program multiple times. I'm running Win 7 and updated TurboTax software each time I opened program to work on my return, including today when I finished and tried to file it.

J

JulieS

I tried to find another solution for this, but Turbo Tax is no longer providing support information for Windows 7. They say that this year's program will still operate on Windows 7, but they recommend updating your operating system.

Click here for more information.

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SteamTrain

Employee

@raymondo55 @JulieS

____________________

What you might try is the following:

1) shut down TurboTax.

2) Do a full reboot of your computer.

3) then download and install the "Manual Update" and see what happens then. (I've seen this most often with the H&B version, but I guess it could be happening in other versions too). Make sure you run thru all the Federal and State Error checks again after using the Manual update..

The Manual Update can take 5-10 minutes on W10, not sure about W7.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

S

Select650

No. Have same problem. Will call them if not rectified will stop payment; print and mail.

SteamTrain

Employee

@Select650

In another thread, a user noted that BitDefender virus software was blocking their State updates.

IF any virus software is set on the highest protection levels...it might block updates.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

R

raymondo55Author

Thanks for the suggestion, but it may be a bigger issue. I tried running the program on my wife's Windows 10 with no luck. I then gave the file to a friend who is an IT manager, and after spending 2.5 hrs on the phone with Intuit without resolving the issue, he thinks it was somehow corrupted. He's digging into it further and I'll report back to everyone.

R

randy scott

I am having the exact same problem. Restarting TurboTax doesn't help. I am going to try sending the returns separately.

S

southside2005

TurboTax Premier 2019 - I had this same problem. I was not submitting any business return info. I was submitting Fed, Kansas and Missouri all for efile. I've used TurboTax for 10+ years, without ever having a problem. I could not get past this error after trying tons of things recommended on several posts, here and other sites. I even tried it on different networks but that didn't work either.

I finally tried installing TT on another computer, and it worked fine - first try. Both computers are Windows 10 Pro 1909. Both have latest updates. Both are running BitDefender (NOT disabled). I tried as both Administrator and not. Nothing could get my tablet to work with efile, but the first time I tried it on my desktop it worked fine. I have no explanation why, but if you have another computer you can install it on and then copy over your tax file I would recommend that.

G

GuyFromStl

I am experiencing the same issue. I tried to uninstall and reinstall the software. I even exchange the software in the store for a different copy and the same thing. After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users. There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

K

KatrinaLO

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

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R

raymondo55Author

I was able to find a solution to this issue:

Save your TurboTax 2019 file

Uninstall TurboTax 2019 from Programs and Files

Open C: drive

Open folder "Program files (x86)"

Open folder "TurboTax"

Open folder "Premiere 2019"

Delete "Premiere 2019"

Reinstall TurboTax and run file

I hope this works for anyone experiencing this type of issue. Good luck!

N

nrd5847

I did as you instructed but now I'm getting an error 190 when the software tries to download the Missouri state which was previously downloaded

SForrestLO

Please see this Turbo Tax FAQ on error 190.

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbotax-desktop/00/26443

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A

annebrundige

Receive a message software needs updating before e-filing. I update software online and then try submitting taxes and get the same message. This is an endless loop (tried it several times). Even closed the program and reopened and I get the same message. Any solution for this problem?

A

annebrundige

I found out that the Massachusetts forms have to be manually updated - the software will not automatically update!! After you do that you no longer get the message that it must be updated before e-filing. I was then able to e-file my taxes with no issues.

A

annebrundige

If you are filing a Massachusetts state return you have to update the forms manually. There was information on Turbo Tax's website about manually updating forms for Massachusetts. The software does not automatically update - it is a problem with the software. After you download the update manually you will be able to e-file your taxes (this may be the problem if you are filing a Massachusetts tax return).