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April 10, 2024
Question

missing activation code

  • April 10, 2024
  • 1 reply
  • 0 views

I purchased a CD copy of turbo tax premier for 2023.  I did this early for the cost savings but did not realize the CD says the activation code is on my receipt.  Of course, I don't have the receipt.  Called customer service and they were not aware of versions that don't include the activation code.  This sucks as I will probably have to buy another copy.  I have been using turbo tax for 15 years and never had this issue, why would they not include an activation code!

    1 reply

    VolvoGirl
    Employee
    April 10, 2024

    Where did you buy the CD?  If you bought it from Turbo Tax it's probably in the email receipt.  

    Where is the License Code?

    https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973