Question

Mistakenly ordered two copies of TTax Premier for 2017 only need one copy order QSTW17841562239. Can you credit my account for the extra copy?

Forum|Forum|7 years ago
June 1, 2019
4 replies
0 views

No text available

TurboTax Free Edition Online

S

SweetieJean

Employee

Please remove your order number, This is a public forum.

Critter

Employee

You can never get thru on the phones ... put in an online refund request ...

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund (see the Intuit Software End User License Agreement for the fine print, about 2/3 of the way down the page - Section B, Additional Terms and Conditions, point #6).

To submit a refund request online, simply fill out our TurboTax Refund Request Form.

DoninGA

Employee

They might not be able to use the refund website if the order number includes two items....?

DoninGA

Employee

For assistance with any billing or shipping issues you will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

B

Boeckman

I can't download software because My internet is very slow. Two software packages arrived in the mail today. I only need one CD. How do I return the extra copy?

DoninGA

Employee

@Boeckman wrote:
I can't download software because My internet is very slow. Two software packages arrived in the mail today. I only need one CD. How do I return the extra copy?

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp