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June 22, 2019
Question

my 2018 extention

  • June 22, 2019
  • 1 reply
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I am trying to file my 2018 extension  and cant find my saved return. I just got the w2 I was missing from the irs today and can not access my return on your site. Should I just try another site or can someone help me find my in process return? thanks

    1 reply

    Employee
    June 22, 2019

    Are you unable to log in (User ID/password problem?), or can you log in but don't find the 2018 return?    If you were preparing a 2018 return in Online TurboTax and can't find evidence of it when you log in, and it's acting like it wants you to start one, you likely have multiple accounts without realizing it.   Here's how to troubleshoot:

     

    You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

     

    To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

    NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

    https://myturbotax.intuit.com/account-recovery

    If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

    Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.