My account seems to be frozen. I’m in the process of loading my investments and it is loading for like 1hour. I tried this last night as well and same issue. Can this issue be fixed?

Have you tried Rebooting and Restarting TurboTax?  

There are a couple of things that you can try to get un-stuck,

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

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