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nicholjf99
January 16, 2022
Question

My Activation screen is frozen so I can't enter my product ID to activate. Suggestions?

  • January 16, 2022
  • 1 reply
  • 0 views
No text available

1 reply

M
MichelleLO
January 17, 2022

A potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

 

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

 

There is also a fix provided by user miklk99 that some have had success with, you can view that thread here. 

 

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