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March 6, 2020
Question

My aging keeps making my taxes get rejected what do I do if I dont know it

  • March 6, 2020
  • 3 replies
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My annual gross income keeps making my taxes get rejected what do I do

3 replies

March 6, 2020

Please read this TurboTax Help topic on How do I find last year’s AGI?

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Employee
March 6, 2020

CAUTION:
For your safety and security, do NOT phone any contact numbers listed in this thread.

 

If you need more help, you can likely get it in this thread today.  Or we can tell you how to reach official TurboTax Support during business hours if needed.

VolvoGirl
Employee
March 6, 2020

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.