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June 6, 2019
Question

My Alabama refund has an error. It says taxpayer ssn should not be entered to efile and then I take it out and then it says its missing info?

  • June 6, 2019
  • 1 reply
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1 reply

June 6, 2019

Sometimes one digit makes the difference or entering the right information in the wrong field. 

  • Delete the taxpayer information.
  • Log out 
  • Delete browser history/cache. Then refresh page
  • Log back in 
  • Re-enter Taxpayer Information

This FAQ may be helpful with this situation:

Error: (SSN, Name, Address etc.) Should Not be Entered Directly on Worksheet