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March 24, 2024
Question

My brokerage import selections say i'm linked on my ttax destop but none of the data s imported. I've completed this a half dozen times including logging on and off both

  • March 24, 2024
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1 reply

March 25, 2024

This happens occasionally.  Close TurboTax, then try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate a complete import.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance. 

 

Then, close the browser, re-open it, and open TurboTax Online again. 

 

Finally, make sure you're only downloading information from one brokerage at a time.

 

If these suggestions aren't helpful, see the following TurboTax Help articles for potential fixes: