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L
LHunt91221
April 6, 2025
Question

My captcha shows a frowny face and won't open. How to proceed ?

  • April 6, 2025
  • 1 reply
  • 0 views
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    1 reply

    S
    SabrinaD2
    April 6, 2025

    Here are some steps to resolve the captcha issue on TurboTax:

    1. Disconnect from any virtual private network (VPN) connections you may be using. This alone may fix the issue.
    2. Sign out of TurboTax.
    3. Clear your cache to remove any problematic temporary files.
    4. Close your browser.
    5. Reopen your browser and allow cookies.
    6. Sign in to TurboTax and try to e-file again.
    • If the captcha still doesn't work, try e-filing in an incognito/private browser or an entirely different internet browser (like Safari, Google Chrome, or Firefox).
    • You can always choose to print and mail your return too

    For more detailed instructions, you can check out these links:

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