My credit card was charged for 2016 turbo tax program11/8/16. Should it be availabe for download by now? it is not.

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If you ordered a download of the software, have a valid order and payment, then sign onto your download account using the exact same user ID that you used to purchase the software - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are unable to access your order or requested a CD of the software, then contact TurboTax support for assistance.  Support is closed on the weekends after tax season.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. 

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.