Question

My crypto CSV failed validation and I don't know who to input the information myself. I've tried re-uploading on converting different files but it still won't work.

Forum|Forum|6 years ago
May 27, 2020
1 reply
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Whenever I enter my CSV file, Turbotax will then scan the file for viruses. It will scan the file for a few seconds before telling me that the "Validation failed" at which point the only option is to input it manually. Unfortuenilty, I do not know how to input the information myself and now I'm stuck. My file is from Robinhood which is a partner of Turbotax so compatibility should not be an issue. I am unsure what else it could be.

TurboTax Premier Online

GiseleD

You may want to clear your cookies and cache and try the import again.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

If this doesn't work, please reply back, and we will walk you through manual entry.

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