Question

My desktop version of home and business won't load after an update failed. I can't even open it.

Forum|Forum|5 years ago
March 29, 2021
1 reply
0 views

I'm using Turbotax 2020 home and business, desktop version. It has worked before and my return is almost done. I haven't been able to start Turbotax the last few days due to this issue.

TurboTax Online

Employee

The only thing I can think of (if using a Windows computer) is to shut down and reboot your computer....there have been a few Windows updates recently, and partially-installed update has been known to cause problems with TTX.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

solana314Author

I just tried rebooting and then started TurboTax again. It again tried to install updates and I got the following error (same one I keep getting):

Failed to install update. Microsoft Installer error. 1603, Fatal error during installation.

Check for solution.

When I try clicking the link for "Check for solution," it can't find one.

I clicked OK on it and then it says "restarting Turbotax" but it didn't ever start again, and Turbotax had just disappeared.

Employee

There's one FAQ page that suggests downloading and installing the manual update for that problem:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-1603-a-fatal-error-occurred-during-installation-or-updating/01/26193

______________________________

But I know the manual update may be one update behind...but try it anyhow:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

__________________________

After that, uninstalling TTX entirely and re-installing may be your only option....find your installation code first though.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*