My download rejects my license code?

I found this TurboTax FAQ that may help.  See if any of the proposed solutions work for you.  If not, please use the "Contact Us" hyperlink to contact TurboTax Support during business hours.

My code doesn't work 

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If you purchased the product from our website, you'll be able to find your License Code in your account:

1. Go to the TurboTax website
2. Click Products & Pricing.
3. Select Access my downloads.

If you are still having trouble, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.