If you are unable to e-file your NY state tax return, you may file by mail instead.Per the following link, https://www.tax.ny.gov/pit/efile/efile_mandate_for_individuals.htm:"You're required to electronically file your return if you meet all three of the following conditions:you use software to prepare your own personal income tax return;your software supports the electronic filing of your return; andyou have broadband Internet access."However, if the software does not allow you to e-file, the second condition has not been met.Further, the New York Department of Taxation and Finance removed the penalty so you may file your NY state tax return by mail, if needed (see page 35: https://www.tax.ny.gov/pdf/current_forms/it/it201i.pdf). Please review the following TurboTax FAQ for more information: https://ttlc.intuit.com/replies/3302166

Question

My federal return was e-filed but my NYS was "not entitled to e-file. What should I do?

Forum|Forum|7 years ago
June 5, 2019
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EdwardK

Employee

If you are unable to e-file your NY state tax return, you may file by mail instead.

Per the following link, https://www.tax.ny.gov/pit/efile/efile_mandate_for_individuals.htm:

"You're required to electronically file your return if you meet all three of the following conditions:

you use software to prepare your own personal income tax return;
your software supports the electronic filing of your return; and
you have broadband Internet access."

However, if the software does not allow you to e-file, the second condition has not been met.

Further, the New York Department of Taxation and Finance removed the penalty so you may file your NY state tax return by mail, if needed (see page 35: https://www.tax.ny.gov/pdf/current_forms/it/it201i.pdf). Please review the following TurboTax FAQ for more information:

https://ttlc.intuit.com/replies/3302166