My IRS refund was direct deposited into a bank account that is not my own. I checked with the IRS they told me my refund was deposited into a particular account (and they gave me the account number) at CIVISTA Bank. How can I get my money?

A

Arisafari

Question

My IRS refund check was not deposited to my bank account

Forum|Forum|3 years ago
May 11, 2023
1 reply
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My IRS refund was direct deposited into a bank account that is not my own. I checked with the IRS they told me my refund was deposited into a particular account (and they gave me the account number) at CIVISTA Bank. How can I get my money?

DoninGA

Employee

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228