Question

My return has been rejected three times with the code "X0000-005" stating some sort of XML Schema matching failure. How can I figure out and resolve this?

Forum|Forum|5 years ago
June 21, 2020
5 replies
0 views

I have made minor changes to information (removed added middle initials in personal information etc) but no joy -- same result three times.

TurboTax Self Employed Online

M

mesquitebean

Employee

Underneath your question it says Online Self-Employed edition. Is that correct?

Is your rejection code for Federal or State? If state, what state?

If no one offers suggestions in this user forum, here's how to reach Customer Support:

Hours (corrected): 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

M

mesquitebean

Employee

At least 3 users in another thread have reported the same thing this afternoon, which is unusual.

https://ttlc.intuit.com/community/taxes/discussion/re-fed-state-e-file-rejected-xml-data-failed-schema-validation/01/1641810

I'm also reporting it to a TurboTax Moderator since it's an unusual cluster for that uncommon rejection code.

Hold off for now, and see if the problem recurs tomorrow. Maybe some server will reset overnight.

If it recurs, please phone in tomorrow using the Support links above, and let TurboTax Support question you.

D

dmonden

I have the same problem. X0000-005 both Federal and State keep rejecting

R

red-orb

I'm having the exact same issue. Been rejected 3x with that XML X0000-005 error.

G

greatermossdog

Also having the same issue, don't want to have to pay to get support for just filing.

M

mesquitebean

Employee

@ greatermossdog wrote:
Also having the same issue, don't want to have to pay to get support for just filing.

You get free phone support if you are using a paid edition (PLUS or higher). PLUS is 29.99. If you are using Free Edition, then just keep watching these 2 threads and wait until tomorrow to see what folks report back. It's also possible you might be able to efile tomorrow if something resets tonight.

If you end up needing Support, another option for Free Edition users is to message a TurboTax Support agent directly at Facebook or Twitter at no charge.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

K

kkalissha

I think I may have an idea of the reason behind the X0000-005 rejection code - a QBI deduction worksheet is being generated when a taxpayer has Section 199A dividends in the 1099-DIV section. The QBI deduction worksheet has a section for the "Business Name" and since this "business income" is coming from Section 199A dividends, TurboTax is using "N/A" as the business name. Slashes such as that in "N/A" is illegal in XML formatting and that may be causing the schema validation failure with the IRS server. Not 100% positive of this but it may be worth looking into changing how TurboTax goes about naming the "business" from Section 199A dividend deduction on the QBI deduction worksheet

K

klren

I'm on the same boat. TurboTax is trying to inject the QBI item and coming with an n/a for the business nae.

K

klren

Just for everybody's visibility, there's another thread tracking the same problem:

https://intuit.me/2Yml0q5

M

mfgener

I resubmitted over an hour ago and the file finally says "PENDING" which it did not say yesterday when I got the "rejected" message. I am hoping IRS finally fixed whatever it was on their end.