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February 20, 2021
Question

My return was rejected because of my 2019 AGI says it was not entered correctly. On my 2019 return, I have $0 for my AGI. How do I fix this to verify my identity?

  • February 20, 2021
  • 1 reply
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1 reply

Employee
February 25, 2021

We understand you are having an experience with entering your AGI.  If you are entering the correct AGI, but your tax return is still rejected, please follow the instructions in this link: What if I entered the correct AGI and I’m still getting an e-file reject?.  If this does not resolve your issue, please let us know the exact error code you are receiving. 

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