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April 9, 2021
Question

My return was rejected for proof of who I am

  • April 9, 2021
  • 1 reply
  • 0 views

They are questioning my last years AGI. My problem is I can't log back in to Turbo Tax ...I'VE CHANGED MY PASSWORD NUMEROUS TIMES ??? What gives. I would love to correct whatever the problem is

    1 reply

    Cass0317
    April 9, 2021

    Please see the instructions in the TurboTax Article below on how to do a account recovery:

    Account Recovery Request for your TurboTax Account

     

    Please see the TurboTax FAQ's below for additional assistance fixing your rejected return: