Solved

My return was suppose to be 904, I paid 20 dollar to you guys

Forum|Forum|7 years ago
June 3, 2019
1 reply
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So that leaves me with 884 to get back, I only got 844 back

TurboTax Free Edition Online

Best answer by mesquitebean

Did you purchase PLUS at 19.99?

If you chose to pay the TurboTax product fees out of the Federal refund, there is an additional 39.99 service fee for that option (44.99 for California filers.)

So the total fee would be 19.99 + 39.99 = 59.98, plus possible sales taxes. (64.98 for California)

M

mesquitebeanAnswer

Employee

Did you purchase PLUS at 19.99?

If you chose to pay the TurboTax product fees out of the Federal refund, there is an additional 39.99 service fee for that option (44.99 for California filers.)

So the total fee would be 19.99 + 39.99 = 59.98, plus possible sales taxes. (64.98 for California)

B

Benonturb

Paid $20.00 fee to email state tax return. It was rejected. How do I get my fee refunded?

X

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**