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April 6, 2023
Question

My school district code will not work. No matter what I do. I click on essex. (Where I'm from) no matter what I do it brings me back to the same page and doesn't fill it

  • April 6, 2023
  • 1 reply
  • 0 views
Where I'm supposed to add county it won't fill it. Has me do it and I put 328 and won't work

1 reply

AmyC
Employee
April 6, 2023

Follow these steps:

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

  1. Delete the form/ worksheet- if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.

 

Desktop version: 

  1. Delete the form
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

If none of this helps, please reply with the state and any additional information you may have.

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