Question

My tax form is an empty file. what is the problem. Never have had such problems with Turbotax before 215285

Forum|Forum|6 years ago
February 26, 2020
3 replies
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TurboTax Deluxe Online

A

Anonymous

are you in the correct account?. some people have multiple accounts.

https://ttlc.intuit.com/community/account-management/help/how-do-i-make-sure-i-m-in-the-right-turbotax-account/00/27611

elkgrove10Author

Finally able to print my 2019 return. Never had this happen before.

I was in the correct account.

Thanks

How did you manage to fix this problem? I’ve been having the same issue and I’m in the right account.

Employee

@Jzpettit You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

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