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April 14, 2021
Question

My tax rep told me to do the taxes myself but my screen is stuck in full service mode. how do I change it back to the self mode?

  • April 14, 2021
  • 1 reply
  • 0 views
I just want to go back to the deluxe package I had

1 reply

DoninGA
Employee
April 14, 2021

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.