Question

My tax return was processed in May and was accepted 5/03/2020, according to Turbo Tax. The IRS site states: Your 2019 Tax Return Is Not Processed. Now what do I do?

Forum|Forum|5 years ago
November 21, 2020
1 reply
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TurboTax Deluxe Online

Employee

Waiting is frustrating—refunds are taking longer in many cases. These are not normal times. It is not possible for TurboTax to speed up the IRS for you. The IRS is short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks.

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

M

madonnaearthtaxiAuthor

I'm sorry I neglected to say thanks for responding to this too! I got so freaking frustrated I stopped messing with it. I'm going to have to contact Intuit about this issue and changing my cell phone number.

But it went from "The IRS has received your Tax Return," to "Your tax return is not processed," to something like, "The IRS does not have your tax return."

Then, a couple of days ago, I got some kind of refund from Intuit, approximately what I paid to get my taxes done through them, so I don't know what's going on with it. I'm going to try to call them tomorrow.

X

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**