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1 reply

JohnB5677
JohnB5677
April 14, 2025

This has been added for security reasons.

  • Do you have pictures to select.
  • There may be questions for various tings.
  • Log out and log back in.
  • You will still have the question, but it will give a fresh start.

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
M
mesquitebean
Employee
April 14, 2025

If the "I am not a robot" Captcha is not working right or has missing elements, try this:

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the Captcha from appearing.

 

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.
  • Or see if trying a different browser (with cookies allowed) will solve it.
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