My taxes have been filed and accepted but IRS has denied my payment. The letter indicates it is because account is unable to be found. How do I fix?

Forum|Forum|11 months ago
April 24, 2025
2 replies
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CatinaT1

Can you give us more information about what the letter says? Is there a letter number in the top right hand corner?

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Cosmic2Author

Letter indicates ‘we couldn’t process your Electronic Funds Withdrawal payment for reason cited. Reason…. No account/unable to locate account. I called IRS and they said I have to work with my software filer to fix. TurboTax help says I can’t change account info once my taxes show as accepted in the TurboTax system and they do.

VolvoGirl

Employee

Then you can pay the IRS directly at
https://www.irs.gov/payments

VolvoGirl

Employee

They couldn't find your bank account? If the IRS couldn't deposit your refund (or pull your tax payment) they will mail a check to the address on your return. Double check the routing number and account number with your bank. Some banks use a different routing numbers for deposits and payments. Especially Bank of America.

Cosmic2Author

Thank you. I just can’t seem to fix it. IRS says they can resolve it on their end because the account # I gave them over the phone doesn’t match what they show in their system so I have to work with my filling vendor (TurboTax). In TurboTax I can’t figure out how to see what I entered and they say I can’t change it once the IRS has accepted them. Strangely, two other state returns (one payment and one deposit) both worked. ???