Solved

My turbo tax file froze when filing my return. Wht should I do?

Forum|Forum|6 years ago
May 29, 2020
2 replies
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It will not let me close the file

TurboTax Online

Best answer by GiseleD

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

GiseleDAnswer

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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M

mgcasisAuthor

Hi GiseleD

Thank you so much. That solved the problem. When I opened turbo tax again it came right back to where I left off and nothing was lost. I was then able to complete my tax submittal.

Thanks again mgcasis