Question

My TurboTax for Mac started to update and stopped with an error message, but won't let me open the return--I tried 3 times with different copies of the return, now what?

Forum|Forum|7 years ago
June 1, 2019
3 replies
0 views

I can't even open the program to continue the update process -- is there a work-around?

Message said: Update Error! An error occurred while relaunching TurboTax 2018, but the new version will. be available next time you run TurboTax 2018. Still no luck so far....

B

BrookeL

Employee

Do you know what the error message said? That will help narrow down the answer.

J

jimphotoAuthor

"The update failed."

macuser_22

Employee

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2018 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**