Question

My username and password are wrong

Forum|Forum|6 years ago
February 19, 2020
1 reply
0 views

No text available

TurboTax Free Edition Online

Select Forgot Password in the password request pop-up to answer your security question. That'll get you back in.

Once you're back in, you can select Password (Windows) or Encrypt (Mac) from the File menu if you want to update or remove your password altogether.

What if I forgot the answer to my security question?

To ensure the safety and security of your sensitive tax data, our Experts are unable to help with forgotten security answers or passwords. Here are your options:

If you need to view or print a return you already filed, search your computer for a PDF copy, assuming you saved one. If you can't find it, you can order a copy from the IRS.
If you haven't filed the return yet, you can always start over. Choose New Tax Return from the TurboTax File menu and we'll get you going again.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

D

DGMein

The problem I have is that when it states answer your security question the security question does not show up on the screen. There isnt a question to respond to

J

JeanneLO

Employee

If the security questions are not showing you may need to log out and restart your computer, then log back in, or try another browser. You may also need to clear your cache and cookies.

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"