Need 2021 TurboTax Download Home & Business

Forum|Forum|11 months ago
May 1, 2025
1 reply
0 views

After being on hold for 94 minutes with Turbo Tax, the representative told me to go into my Account, click on "any year and licenses and download" which took me to the next page. I put in the field the License Key, per her suggestion, but it does not bring me to a download option. It says "unable to retrieve." I suggested to her that perhaps it was because I bought it at Costco that year, and she said no. It should come up.

What do I do now? Any suggestions?

TurboTax Home & Biz Windows

RobertB4444

The downloads would be saved in your TurboTax account. Is it possible that you used a different TurboTax log-in in 2021 than you used in subsequent years?

@DolceDolce

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

DolceDolceAuthor

Thank you for the fast reply! I had bought 2021 tax year at Costco, therefore it is not in my products list to download. However, when I brought that up to the representative, she said it does not matter. To click on any "license and download" link and type in the key and it would give me a download option. Instead I get an error.