If you are a TurboTax Advantage member, I've seen that some members are experiencing an issue. I'm sharing below a link to the workaround if this is your situation.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
@lalfonsil I'm sharing with you a TurboTax FAQ that responds to your issue, since your license code isn't working. If the solutions offered don't help, please use the "Contact Us" hyperlink within the information to contact TurboTax Customer Support during business hours.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
@MPDroege Use the information linked below to contact TurboTax Customer Support during business hours. If you are using the Free Edition, you'll be asked to upgrade to a minimum paid feature. Telephone support is not a feature offered with the Free Edition.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
@Player25 See the link I shared in the answer before your post. This will instruct you on how to contact TurboTax Support. Note that if you're using the Free Edition, you'll be required to upgrade to the least expensive paid option (PLUS) in order to contact Support. Telephone support is not a feature included with the Free Edition.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***