Question

Need to "edit" and update pw in account because I forgot the pw. It won't let me "edit" and do a new pw unless I put in the old forgotten one.

Forum|Forum|6 years ago
June 8, 2019
1 reply
0 views

If I knew the old forgotten pw, obviously I would not have to reset.

TurboTax Deluxe Online

C

CassandraLO

Employee

Please follow the steps in the TurboTax FAQ for assistance with a forgotten password:

Forgot your TurboTax Online User ID or password?

https://ttlc.intuit.com/replies/3302318

R

Redblack1Author

The question was once you are in your account, you cannot reset your pw unless you remember your old pw. That defeats the purpose of resetting a pw. I wouldn't need to reset if I remembered the old one. So every time I go into TurboTax I have to request a code to access my account, instead of simply resetting my pw? The answer did not address the question.