Newly purchased license Code already linked to another account

Forum|Forum|1 year ago
April 9, 2025
1 reply
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I recently purchased Turbo Tax download from Cosco and when I put in the license code it's saying it's already linked to another account. How is that even possible when I'm the first person to open the package the code is in?

TurboTax Home & Biz Windows

VolvoGirl

Employee

That’s a new one. Better call in. How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

sarahyli

Got the same issue. Unable to install my newly purchased Desktop version with the license code (license Code already linked to another account). Customer Support only works during weekdays. I'm stuck. Anyone has a solution? Thx!

mesquitebean

Employee

@ sarahyli wrote:
Got the same issue. Unable to install my newly purchased Desktop version with the license code (license Code already linked to another account). Customer Support only works during weekdays. I'm stuck. Anyone has a solution? Thx!

"customer support only works during weekdays"

That is not correct for this time of year. You probably saw some old or off-season information, but you can indeed phone them this weekend as well. Since January, during tax season they have extended hours daily 7 days/week. Below is how you can reach them. They may be extra busy this last weekend before filing deadline.

Support hours are 5AM-9PM Pacific, every day this time of year.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632