No 2016 download at https://shop.turbotax.intuit.com/commerce/account/secure/downloads_unlocks.jsp for order [removed].

Try using this link to retrieve your download:

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If it doesn't show up there, you may have more than 1 account (user ID) and signed into the wrong one.  To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the tool, log out of all Intuit accounts including this user forum. Then clear your browser Internet cache, close your browser, then reopen it, and go to:

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "I don't know my email address or User ID", and it will look you up by SSN and other parameters.