Question

Not connected to Internet deluxe package, 2024 turbo tax

Forum|Forum|1 year ago
January 10, 2025
3 replies
0 views

Purchased TurboTax 2024 deluxe package and received you’re not connected to the Internet: however, I am connected to the Internet and I’m not running in the Antivirus. I cannot get to the screen to load in my license code. Anybody have any ideas or is this a intuit issue?

T

Tucker2007

I temporarily disabled trend micro security system and I was able to enter the activation code.

SteamTrain

Employee

@Hop7

IF not your antivirus.

Several people, in another thread, have found out that there is an issue with the TTX server taking the code....

It's being worked on...so try again tomorrow.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

M

mthomtech

Still not working. What good is software that will not let you activate?

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

M

mthomtech

Thanks. Supports been trying to help over the last several days, but there still appears to an issue with compatibility with my Mac. I'm running Intel Mac with latest MacOS 15.2

My wife's running a Mac with Apple silicon and on older MacOS (14.5) and it worked fine for her.

No luck for me and we've spent several days troubleshooting.