Question

not entitled to efile

Forum|Forum|5 years ago
February 19, 2021
1 reply
0 views

I am trying to submit my return and I keep getting the following error message:

Your transmission didn't go through

We could not e-file your return for the following reason:

Our records indicate that you are not entitled to efile one or more formsets.

I'm really not sure what is wrong because I have a very basic tax situation and don't have to file any of the more obscure forms. The only issues I can imagine on my end are the fact that this is is my first time filing and the ID I used (my Arizona state driver's license) doesn't work as a federal ID.

What can I do differently so that I am allowed to efile?

Thanks!

TurboTax Free Edition Online

J

JeanneLO

Employee

Please see the information below for information when you receive this message:

a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

b. Remove state and try again

If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"