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M
maintainceman
April 25, 2020
Question

Not getting a text with a verification code and waiting over 30 min

  • April 25, 2020
  • 1 reply
  • 0 views
can  a real person  help!!!!!!!!!!!!!

1 reply

G
gypsy50129
April 25, 2020

It can be very frustrating when you're waiting for Turbo-Tax to respond. So far this year I haven't needed help, but I have every previous year.

So, first I'd suggest requesting the verification code again.  Maybe it didn't go through. That shouldn't take a long time.

 

If that doesn't help, look for the phone number that takes you to a Help Center. Sorry, I don't remember where it is to quickly direct you and it may take you to a different page. 

I've had to wait lengths of time for a call back before, too, but it's because they're busy helping others. Good luck.

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