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June 23, 2020
Question

Oklahoma state returns keeps clearing data I made when I try to go back and edit state entries. Using an Apple computer. Is there a known error in the OK program?

  • June 23, 2020
  • 1 reply
  • 0 views
Checking "Not Qualify for exclusion" boxes in the Capital Gains and losses" in the input table.

1 reply

GiseleD
June 23, 2020

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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