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June 4, 2019
Solved

On efile page, no verification action as refereed to. Transmit button does nothing. Help!

  • June 4, 2019
  • 1 reply
  • 0 views
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Best answer by JeanneLO

This is probably due to a CAPTCHA not appearing, where you typically check mark "I am not a robot."

  1. Log out and clear your browser Internet cache.
  2. Close the browser and reopen it.
  3. Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  4. Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies allowed will solve it.

Here is how to clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how to allow cookies:

https://ttlc.intuit.com/replies/3301976

Here is information on true transmission issues and tips to fix them:

https://ttlc.intuit.com/replies/3300688

Also, The IRS does not have all of the forms finalized and ready for filing, please see the following TurboTax FAQ for information on when tax forms will be available for preparation and filing:

https://ttlc.intuit.com/replies/3319876

 


1 reply

JeanneLOAnswer
Employee
June 4, 2019

This is probably due to a CAPTCHA not appearing, where you typically check mark "I am not a robot."

  1. Log out and clear your browser Internet cache.
  2. Close the browser and reopen it.
  3. Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  4. Log in and try again.

If that doesn't work, see if a different browser than you were using, with cookies allowed will solve it.

Here is how to clear your cache:

https://ttlc.intuit.com/replies/3302272

Here is how to allow cookies:

https://ttlc.intuit.com/replies/3301976

Here is information on true transmission issues and tips to fix them:

https://ttlc.intuit.com/replies/3300688

Also, The IRS does not have all of the forms finalized and ready for filing, please see the following TurboTax FAQ for information on when tax forms will be available for preparation and filing:

https://ttlc.intuit.com/replies/3319876

 


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