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June 1, 2019
Question

On the last page to transmit my returns. Clicked "I'm not a robot" and it just keeps spinning. Logged out and in several times and it keeps doing the same?

  • June 1, 2019
  • 1 reply
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1 reply

June 1, 2019

If you are using TurboTax Online, try clearing your browser cache. You may need to delete the individual cookie as well.

Please see instructions below for your particular browser.

For Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac