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April 11, 2025
Question

OnLine purchase vs Download purchase

  • April 11, 2025
  • 1 reply
  • 0 views

I inadvertantly used my activation code that I purchased at Costco on an OnLine order versus a Download purchase which is what I meant to buy.  Now when I try and use my Activation Code on a Downloaded TT it says all my returns are used.  Zero have been used on the Online version that I am sure this activation code was used on.  Is there a way to reverse this so I do not have the Online version?

1 reply

RachelW33
April 11, 2025

To resolve this issue, you will need to contact TurboTax customer support.  Please see How do I contact TurboTax?


 

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