Online Software error in Self Employed

Forum|Forum|8 years ago
April 16, 2018
1 reply
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I don't know where to go for help. I purchased the Self Employed software, filed my federal return and went to pay, but then the federal portion of the software disappeared! It still says "Turbotax Self-employed" but only shows the state portion!

Other

K

KimE

Employee

Hi. I am wondering at what point you paid for the product? Did you pay for a disk at a retail location and then file your return? If so, you will still need to pay to file your state return.

Y

yarnandmeAuthor

Employee

I paid for the software with a credit card online. Two products as below.

1. TURBOTAX ONLINE SELF EMPLOYED TAX YEAR 2017 PREP $119.99
2. TURBOTAX ONLINE STATE AZ TAX YEAR 2017 PREP $39.99

The problem is not with my state return it is fine. It is just that I can't access anything related to my federal return even though it was there before. Like I said I filled out the the federal and went to pay my tax with a credit card. At some point was shown a button that said finish later and stupidly clicked it. Now I can seem to resume the process as there are not options at all for the federal.

K

KimE

Employee

Hi -

Please see the screen shots I've included below. Once you log in to your TurboTax account, please click on "Pick up where I left off" and on the next screen please select the "file" option on the left to pull up your payment for this year. If you see that there is still a total due, you haven't paid in full yet. If you aren't sure, please feel free to send a screen shot of your "file" page but first ensure there is no personal information of yours on it.

Many thanks.