Question

Oops! Itappears there was a drop in our connection. Sorry about this! Sometimes theconnection between your browser and our server can be dropped asittraverses theInternet

Forum|Forum|7 years ago
June 3, 2019
9 replies
0 views

I get this

Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet.

every time i try to access my retun to fill it out. wtf is going on. and why have a support number if your just going to fing charge to use it.

TurboTax Free Edition Online

D

DenaeLO

Log out of your TurboTax account.

Delete Cookies

Clear Cache

https://ttlc.intuit.com/replies/3302272

Log back into your TurboTax account in a different window and try a different browser ( chrome, Mozilla, etc...)

N

nevans3273

I have tried deleting cookies, clear cache, turned off anti virus.. new browser, nothing works . I am still getting this error

Oops! It appears there was a drop in our connection.

Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet.

C

CarissaM

Please contact our customer specialist by following the instructions below:

Sign in to TurboTax Online if you're not already signed in.
Select Search in the upper-right corner and then Contact us.
Enter your question, select Let's talk.
Select Get the number then follow the instructions to call us
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

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D

dgc137

users experiencing this problem can't log in successfully. I also have been experiencing this issue for the last ~3 days.

C

cody3

I'm having the same *** issue. I've already have a support session open. Someone from support called me back. Let me be clear, I've already tried a number of browsers in both a Mac and Windows setting. This is is NOT A BROWSER ISSUE. There is something very wrong with your servers. I have an overwhelming amount of records to file, I need this service to work!

1

1933pueb

I am having the same issue. I have attempted to login 3 times over the last month and get the same message no matter what I do??

J

jmvertz

Same problem. Wish I would have used an accountant instead of this program because now I can't access my data and if I can't get my data to my banker I'm going to be homeless. This is bull**bleep**.

P

prnatekar

I am having this issue as well. It occurred last week too

CatinaT1

This is a problem with your internet service.

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V

vertizon1

It might be a Chrome issue. I had the same issue there and cleared the cache but it persisted. I switched to Safari and it worked. And shame on you Intuit for not dealing with this more proactively. Do not listen to ANYONE that blames your internet connection.

P

prnatekar

Thanks Vertizon1.

I too think it has nothing to do with my internet connection as everything else connects fine including netflix streaming.I do use a chrome browser though.

V

vertizon1

Yes- That maybe too narrow a cause (Just Chrome) based on the discussion, but it at least seems browser-based. Focus there to start and hope for some real help if not. Sorry you're seeing it too. Such a crazy hassle with impeccably poor timing. Good luck!

K

KC Clark

Very disappointing to find this thread with no solutions. I use Opera and Vivaldi. Getting the error on both. Tried switching to a VPN connection and still getting same error on both browsers.

First time I've used online Turbo Tax. Sure missing the downloaded version.

EDIT: Just tried Firefox on my laptop with internet connection supplied by a hotspot. Same result.
And for anyone thinking of suggesting I go back to downloaded version, I pay for Quickbooks SE and filing taxes online is part of what I'm paying for.

R

regularuser

Seeing the same issue as well! Has anyone from Intuit provided a response to the earlier complaints?

M

MichelleLO

This is an issue we are aware of and are working on. Please sign up in the below FAQ so that we can keep you updated:

Oops! It appears there was a drop in our connection

@regularuser

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J

jacknwater

I'm getting the same issue - when i try clicking the link to get updates on the KNOWN issues - it says access denied. is there a better link that works for updates?

A

abhayg4

Got the same message on phone and Turbo Tax Online......

Took the risk of getting the CD version/download of Turbo Tax - It worked....took some time to import the transactions from Robinhood (approx 2000 ) but it worked......

P

pat008

Utter nonsense and useless product!!! I'm still getting the error in 2023! I used four different browsers across three other platforms and still had the same issue. The IT department is clueless about the subject—3+ years without resolution. Surprisingly there wasn't any issue while collecting premium fees for federal and state, but it started as soon as I was about to e-transmit the returns.

H

HeatherPLO

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@pat008

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